Term & Conditions

At HFL Logistics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, including any related services, websites, or apps (collectively, the "Services"). Please read this policy carefully. 1. Information We Collect We may collect the following types of information when you use our Services: Personal Information: This includes your name, contact details (email, phone number, address), payment information, and other details that you provide when setting up an account or interacting with our Services. Transactional Information: Details about the services you use, including shipment details, delivery locations, and any special requests. Device and Usage Information: Information about the devices you use to access our Services, such as IP addresses, browser type, and operating system. We may also collect information on how you interact with our website and apps, such as pages viewed, time spent, and actions taken. 2. How We Use Your Information We use the information we collect for the following purposes: To Provide Services: To process shipments, manage deliveries, communicate with you, and provide customer support. To Improve Services: To enhance and personalize your experience, improve service quality, and identify and fix technical issues. To Communicate with You: To send updates, promotions, notifications, and important information about your shipments. To Comply with Legal Obligations: To meet legal, regulatory, and contractual requirements, including fraud prevention. 3. Sharing Your Information We do not sell your personal information. However, we may share your information with third parties for the following purposes: Service Providers: We may share your information with trusted third-party partners that assist with our logistics operations, such as transportation companies, payment processors, and IT service providers. Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or to protect our rights, property, or the safety of others. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. 4. Data Security We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 5. Retention of Information We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.